Refund Policy
Important: Please read our return policy carefully. No exceptions will be made, as you agreed to the terms at the time of purchase.
Store Closure
As our store is closing soon, we are no longer able to accept full returns for purchases made after the announcement of our store closure. We understand that this may be disappointing, but we would like to offer you some alternative solutions, which can be discussed after contacting our customer service team.
Conditions for Returning Items
To qualify for a return, your item must meet the following conditions:
- Condition: The item must be in the same condition as when you received it.
- Use: The item must not be worn or used.
- Packaging: The item must be returned with labels and in the original packaging.
- Proof of Purchase: Please ensure that you include a copy of the receipt or proof of purchase.
- Note: Sale items, promotions, and special offers are not eligible for returns. Please check the conditions that apply to the product before purchasing.
How to Start a Return
Follow these simple steps to initiate a return:
- Contact us: Send an email within 30 days of receiving your item to Support@rivers.com to request your return.
- Return Label: Once your return request is approved, you will receive a return label and further instructions by email.
- Packaging: Please pack the item securely, preferably in the original packaging.
- Shipping Information: Inform us via email once you have sent the package back and provide the tracking details.
Return Shipping Costs
The cost of return shipping is the responsibility of the customer, unless the item is defective or incorrect.
Damaged or Incorrect Items
Inspect your order upon receipt. If an item is damaged or you received the wrong item, please contact us immediately at Support@rivers.com. We will assess the issue and resolve it as quickly as possible.
Exchanges
If you would like to receive a different item, please return the unwanted product following the above steps. Once your return has been approved, you can place a new order for the desired item.
Refunds
Once we have received and inspected your return, we will notify you about the approval or rejection of your refund.
If approved, your refund will be processed and automatically credited to your original payment method within 10 working days.
If 15 working days have passed since approval and you have not received your refund, please contact us at Support@rivers.com.
Cancellations
Orders cannot be cancelled once they have been placed due to our automated system.
If you have any further questions or need assistance, please feel free to contact us at Support@rivers.com with your order number and contact details.
We will respond as soon as possible to assist you further.